• soft

Last Updated: [DD/MM/YYYY]
Effective Date: [DD/MM/YYYY]
Website: https://wa.connectwaba.com

ConnectWABA (“we”, “our”, “us”) is a service operated by SOFTWARE SALE / GETSPACE. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website or use our services, including WhatsApp Business API related solutions.

By using our website or services, you agree to the terms of this Privacy Policy.

1) Who We Are

Service Name: ConnectWABA
Company: SOFTWARE SALE / GETSPACE
Email: [email protected]
Phone: +91 98247 73671
Address: OS/61, 2nd Floor, Kanaknidhi, Opposite Gandhi Smruti Bhavan, Nanpura, Surat, Gujarat 395001, India

2) What This Policy Covers

This Privacy Policy applies to:

• Visitors to our website connectwaba.com
• Customers/business users who sign up for ConnectWABA services
• End users who communicate with businesses using WhatsApp messages powered via our platform (where applicable)

3) Information We Collect

We collect information in the following ways:

A) Information You Provide to Us

When you contact us, register, or use our services, you may provide:

• Name
• Email address
• Phone number
• Business name and business details
• Billing information (if applicable)
• WhatsApp Business Account information (as required for setup)
• Any messages or information you submit through forms, chat, email, or support requests

B) Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device type, browser type
• Pages visited and time spent
• Website performance and analytics data
• Cookies and similar tracking information (see Section 10)

C) WhatsApp Business API / Platform Related Data

When you use ConnectWABA to send or receive WhatsApp messages via WhatsApp Business Platform:

• Message delivery status (sent, delivered, read, failed)
• Timestamp and basic messaging logs
• Phone numbers involved in messaging
• Template message details (name, status, approvals)
• Conversation/session details required for billing and compliance

Important Note: WhatsApp may process messages and metadata under its own policies. Message content handling depends on WhatsApp Business Platform rules and your implementation.

4) How We Use Your Information

We use collected information to:

• Provide, operate, and maintain ConnectWABA services
• Create and manage your account
• Assist with WhatsApp Business API onboarding and configuration
• Enable messaging features and automation requested by you
• Provide customer support and resolve issues
• Improve platform performance, security, and user experience
• Send service-related communication (alerts, updates, policy changes)
• Detect and prevent fraud, spam, abuse, or unauthorized activity
• Comply with legal obligations and enforce our terms

We do not sell your personal information.

5) Legal Basis for Processing (Where Applicable)

Depending on your location and applicable laws, we process personal data based on:

• Your consent (where required)
• Contractual necessity (to deliver services you request)
• Legitimate interests (service improvement, fraud prevention, security)
• Legal obligations (regulatory compliance)

6) WhatsApp Messaging, Consent & Compliance

ConnectWABA is built to support businesses using WhatsApp Business Platform responsibly.

A) Opt-In / User Consent

Businesses using ConnectWABA must ensure they have valid opt-in/consent from recipients before sending WhatsApp messages, as per WhatsApp policies.

Opt-in should be:

• Clear and informed
• Collected lawfully
• Documented by the business
• Revocable (users can opt out anytime)

B) Opt-Out / Stopping Messages

Recipients can stop receiving messages by replying with keywords like STOP, UNSUBSCRIBE, or any clear opt-out request. Businesses must honor opt-out requests promptly.

C) Message Templates

For business-initiated messaging outside the customer service window, WhatsApp may require approved message templates. Businesses are responsible for using templates correctly and ensuring their content is compliant.

D) Prohibited Use

Businesses must not use ConnectWABA for:

• Spamming or sending unsolicited messages
• Harassment, abusive content, or misleading claims
• Illegal, restricted, or prohibited goods/services
• Any activity violating WhatsApp policies or applicable laws

We may suspend or terminate access if misuse is detected.

7) Sharing of Information

We may share information only when necessary, including:

A) With Service Providers

We may use trusted third-party providers for:

• Hosting and infrastructure
• Analytics and performance monitoring
• Customer support tools
• Payment processing (if applicable)

These providers are permitted to use data only to provide services to us.

B) With Meta / WhatsApp Business Platform

If you use WhatsApp Business API features, relevant data may be shared with or processed by WhatsApp/Meta as required to deliver messaging services.

C) For Legal Compliance

We may disclose information if required by:

• Law, regulation, legal process
• Government requests
• Protection of rights, safety, and security of users and the public

D) Business Transfers

If SOFTWARE SALE / GETSPACE is involved in a merger, acquisition, restructuring, or asset sale, user data may be transferred as part of that transaction.

8) Data Security

We implement reasonable technical and organizational safeguards to protect your data, including protection against:

• Unauthorized access
• Data loss
• Misuse or alteration

However, no method of transmission over the internet is 100% secure. You agree that you use the services at your own risk.

9) Data Retention

We retain information only as long as necessary for:

• Providing services
• Maintaining records and logs for operational needs
• Legal, accounting, and compliance requirements
• Dispute resolution and enforcement

When data is no longer needed, we delete or anonymize it securely where feasible.

10) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Keep the website functional
• Understand website usage and performance
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some website features.

11) Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct or update your information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent (where processing is based on consent)
• Object to certain processing in some cases

To request any of the above, contact us using the details in Section 14.

12) Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their policies before sharing personal information.

13) Children’s Privacy

ConnectWABA is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us and we will take appropriate action.

14) Contact Us

If you have questions about this Privacy Policy or how we handle data, contact:

SOFTWARE SALE / GETSPACE
Service: ConnectWABA
Email: [email protected]
Phone: +91 98247 73671
Address: OS/61, 2nd Floor, Kanaknidhi, Opposite Gandhi Smruti Bhavan, Nanpura, Surat, Gujarat 395001, India

15) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes means you accept the updated policy.